Important Information
During check-in, a deposit, the amount of which is determined by the facility, may be taken as a pre-authorization from the guest's credit card or requested in cash. Any extra expenses incurred at the facility (a la carte restaurant, minibar, paid beverages, etc.) or any material damage caused by the guest at the facility, excluding services such as market, hairdresser, and water sports use, will be deducted from this deposit.
If guests do not make any expenditures during their stay, the deposit will be refunded on the day of departure. If the deposit was taken in cash, the refund will be made immediately. For deposits collected by credit or debit card, the refund request will be forwarded to the bank by the facility. The time it takes for the refund to appear on the card used for payment varies depending on the bank's refund process.
Planned infrastructure works, maintenance and repair activities, and cost-saving measures implemented by relevant official institutions or energy/water distribution companies in the areas where reservations are made may result in service interruptions such as water and electricity outages, which are beyond the control of ETS and the facility. Cancellations, refunds, or compensation cannot be requested due to service disruptions caused by natural disasters, adverse weather conditions, or decisions taken by public authorities. Guests are advised to follow announcements from relevant official institutions prior to travel.
The location, maps, and distances to general areas of the hotel are provided for informational purposes only. No responsibility is accepted for the accuracy of this information. It is the traveler's responsibility to contact the hotel directly to obtain the most up-to-date and complete location information and directions. The person making the reservation is responsible for accurately entering the names of all persons who will be staying at the hotel. It is also the individual's responsibility to ensure that the correct email address and mobile phone number for transfers are entered when making your reservation.