Terms of Use

1- When filling out forms on the site, making transactions, and making notifications, it is essential to adhere to the principle of honesty as stipulated in Article 2 of the Turkish Civil Code No. 4721 ("TCC").

2- Turkish law applies to the resolution of disputes that may arise regarding the content on the site. Due to our resident address and the rules on the selection of jurisdiction, the Courts and Enforcement Offices have jurisdiction to resolve disputes. The provisions of the Code of Civil Procedure No. 6100 ("TCC") are reserved.

2- It is essential that all information provided by you on the site be accurate, up-to-date, clear, and truthful. You will be held responsible for any damages that may arise if you provide incomplete or inaccurate information.

3- Entering information about individuals who do not belong to you or who will not be staying while using the site may constitute a crime under the relevant legislation. We would like to remind you that you are subject to administrative, legal, and criminal liability for these and similar reasons.

4- Disseminating illegally obtained data constitutes a crime under Article 136 of the Turkish Penal Code No. 5237 ("TCK").

5- The images, forms, contracts, business practices, intellectual products, and trademarks contained on the site are protected under Intellectual Property legislation. Copying, disseminating, or using this information, text, and/or images in commercial activities is prohibited.

6- Visitors are prohibited from modifying the information, content, software, or advertisements on the site.

7- Legal action will be taken against any activity that slows down, disrupts the operation of, or harms the site.

8- In the event of a user's violation of applicable legislation or if third parties suffer damage, it is essential to file a complaint with the relevant legal authorities.

9- The informational text regarding personal data is included on the site. In cases where consent is required in accordance with this text, your consent is essential. In the absence of your explicit consent, data processing will be carried out accordingly.

10- The advertisements on the site are true, current, and accurate. Any errors in the advertisements will be reported to the relevant party without delay, and the issues will be corrected. In the event of a discrepancy between the advertisements and the reservation confirmations, the content of the reservation confirmations will be deemed correct.

11- We are not responsible for any damages that may occur if the site content becomes inaccessible or a force majeure event occurs.

hotelmerkez.com Privacy Statement

At hotelmerkezi.com, we attach great importance to your privacy and take the utmost care to protect your personal data. This Privacy Statement explains how we collect, use, disclose, and protect your personal data when you use our website and services.

By using our services or visiting our website, you accept the practices described in this Privacy Statement.

1. Personal Data We Collect

We may collect different types of personal data while providing and improving our services:

Data You Directly Provide:

Contact Information: Your first name, last name, email address, phone number, and postal address.

Reservation Information: Accommodation preferences (hotel or villa selection), check-in/check-out dates, number of guests, and special requests.

Payment Information: Financial information such as credit card number, expiration date, and security code (this information is processed through our secure payment providers and is not stored by our company).

Profile Information: Information and passwords you provide when registering.

Contact Records: Correspondence or phone calls you make to our customer service team.

Automatically Collected Data:

Device and Usage Information: Your IP address, browser type, operating system, pages visited, time spent on our website, clickstream data, and referring URLs.

Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to personalize your website experience, remember your preferences, and analyze site performance. For more information about our cookie policy, please review our separate Cookie Policy.

2. How Do We Use Your Personal Data?

We use the personal data we collect for the following purposes:

Process and Manage Your Reservations: To complete your accommodation reservations, send confirmation emails, and manage your travel arrangements.

Provide and Improve Our Services: To ensure the functionality of our website, enhance the user experience, and personalize the services we offer.

Provide Customer Support: To respond to your questions, fulfill your requests, and resolve any issues.

Marketing and Promotional Activities: With your consent, we send you special offers, discounts, and newsletters. You can stop receiving these communications at any time.

Analysis and Reporting: To analyze the use of our website, identify trends, and support our business decisions.

To Fulfill Legal Obligations: To comply with applicable laws, regulations, or court orders.

Security and Fraud Prevention: To ensure the security of our services and our users, and to detect and prevent potential fraudulent or malicious activities.

3. Who Do We Share Your Personal Data With?

We may share your personal data with third parties only in certain circumstances and for limited purposes:

Accommodation Providers: We share information (such as your first name, last name, and reservation dates) with the relevant hotel or villa operators to complete your reservation.

Service Providers: We work with third-party service providers who assist us with operational processes such as payment processing, website hosting, data analysis, marketing, and customer service. These providers are authorized to use the data solely for the purpose of providing the specified services.

Legal Requirements and Law Enforcement: We may disclose your personal data when required by law or in response to legal process (such as a court order or notification).

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to relevant third parties.

4. Data Retention Period

We retain your personal data for as long as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement physical, technical, and administrative security measures to protect your personal data from unauthorized access, use, alteration, or disclosure. We encrypt data using Secure Socket Layer (SSL) technology, host our servers on secure networks, and restrict access to data. However, no method of internet or electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal data:

Right to Access: Access and request a copy of the personal data we hold about you.

Right to Rectification: To have your personal data corrected if you believe it is incomplete or inaccurate.

Right to Erasure: To request the erasure of your personal data under certain conditions.

Right to Restrict Processing: To restrict the processing of your personal data under certain conditions.

Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.

Right to Object: To object to certain processing activities of your personal data.

Right to Withdraw Consent: To withdraw your consent to the processing of your personal data at any time.

To exercise these rights, please contact us using the contact details provided at the end of this notice.

7. Cookie Policy

We use cookies and similar technologies to enhance the functionality and user experience of our website. For detailed information about our use of cookies, please visit our separate Cookie Policy at [Cookie Policy Link to Be Added Here].

8. Changes to the Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be effective upon publication on our website. We will notify you of any significant changes via email or a prominent notice on our website.

9. Contact

If you have any questions, comments, or requests regarding our Privacy Policy or your personal data, please contact us as follows:

Email: [merkezihotel@gmail.com] Phone: [0552 578 83 41] Address: [Belek Mah. Atatürk (Çamlık) Cad. No:6/C Serik / Antalya